What's Included with My Purchase?
Technical Support Definitions
Proof of Concept
A Proof of Concept (POC) is a demonstration that Melissa Data’s products will satisfy the business and technical requirements of the client. The Proof of Concept will demonstrate all the functionality of the Melissa Data product using demo data provided by Melissa Data or the client (if the client makes the data available prior to the Proof of Concept).
Particular attention may be paid to functional areas that are more important to the client, at their request. This can also entail Melissa Data processing a subset of the client’s real data to show what results the product will return.
What this does not include:
A Proof of Concept does not include the demonstration or support of actual integration of the Melissa Data product into the client’s environment. It also does not include support of speed optimization for client environments where the Melissa Data component is not the sole component contributing to the time.
Technical support covers:
Technical support does not cover:
Professional services cover: