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 Global Postal Update: Intelligent Letter Boxes

Saudi Arabia’s public postal operator, the Saudi Post Corporation, which may soon be privatized, is responsible for one of the Middle East’s most innovative transformation projects, modernizing its various sectors of activity, and providing door-to-door delivery.

Until now, the 842 million items sent annually have been delivered to post office boxes located near the addressees. Thanks to the Wasel project, most homes in the Kingdom will be allocated an address, and then provided with a home letter box. A million boxes have already been installed since 2006, and another five million are in the pipeline. And the special thing about them is that they have all been fitted with an RFID chip containing the exact address of the box.

Before delivering the mail, the postman uses a hand scanner to check that the address of the box corresponds to the one shown on his scanner; and in the case of EMS items or registered mail, the system even becomes interactive, sending the addressee email notification of the arrival of an individual item. Staff have been trained to make the best use of this new technology.

As Dr. Usamah M.S. Altaf, Saudi Post’s deputy chairman, puts it: “We can already say that the initial response of our customers and staff is very positive. The use of RFID labels has made the introduction of this new delivery system far easier, and greatly reduced the margin of error.”

The Post also plans to fit its postal vehicles with RFID labels to monitor arrivals and departures at its various sorting and delivery centres.

---Sources: Reported by Bob Hull, director of business development at Melissa Data, and written by Laurent Widmer of Union Postale Magazine (UPM).

 
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