News
 Total
CRM Software Revenue Goes Sky-High
Total CRM software revenue is soaring. According to
a recent Gartner report, total software revenue
reached $5.7 billion in 2005, a 13.7 percent jump
from 2004. What’s fueling software’s high-growth
rate?
SAP was the top CRM vendor based on total software
revenue, with a 25.9 percent market share in 2005,
the report states. Increased midmarket opportunity
drove growth across the CRM market for both the
large suite vendors and on-demand providers, such as
Salesforce.com. Siebel’s strong fourth quarter
results drove growth, but at the expense of Oracle
and PeopleSoft CRM solutions. The report also notes
that industry specialists such as Amdocs also
benefited from high demand for vertical market
solutions.
Total software revenue includes revenue generated
from new license, updates, subscriptions, hosting,
technical support and maintenance.
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