Fast Will a Letter Get Delivered?
The U.S. Postal Service reported that 96 percent of
local mail was delivered overnight. The USPS scored
the best overnight delivery score ever in the
history of the external First-Class Mail (EXFC)
The EXFC assessment, which is measured independently
by IBM Consulting Services, was announced during the
USPSís recent board of governors meeting in San
The Quarter III measurement - April 1 through June
30 - builds on 21 consecutive quarters of national
EXFC scores at 93/94 percent and five consecutive
quarters at 95 percent. Eleven of the Postal
Services field operating units - Performance
Clusters (PC) - scored a 97. Overall, 45 PCs were at
96 or better.
This report provides an independent assessment of
the time it takes a piece of First-Class Mail, once
itís deposited into a collection box, to be
delivered to one of more than 142 million American
homes, businesses and Post Office boxes.
EXFC service performance scores are measured by
testing 463 ZIP Code areas selected on the basis of
geography and volume density, from which 90 percent
of First-Class Mail volume originates and 80 percent
destinates. EXFC is not a system-wide measurement of
all First-Class Mail performance.
Chief Operating Officer Pat Donahoe said the
achievement was accomplished ďby staying focused on
the basics - collecting, processing, transporting
and delivering the mail.Ē