Collections Agency Updates Database with NCOA^{Link TM}

A Michigan-based collections agency that purchases charged-off consumer debt from credit issuers has been in business for more than 40 years. The company mails letters and various financial statements to its customers in order to collect debt. The firm sends letters every day, from 1,000 mail pieces to more than 1 million.

To ensure its mail goes to the right people on a timely basis, the collections agency uses Melissa Data’s NCOA^Link. The postal enhancement service searches the company’s customer database for the individuals, families and businesses that have moved and filed a change of address with the U.S. Postal Service^® in the last 18 or 48 months.

A spokesman for the firm says using NCOA^Link has standardized their customer address database. “We have found value in using NCOA^Link, the official says. “Our addresses are clean and updated.”

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