Nonprofit Uses Address Verification Service

Project Open Hand/Atlanta is a nonprofit organization that helps prepare, package and deliver more than five million meals to thousands of men, women and children living with and affected by AIDS and other critical illnesses or disabilities.

With so much information streaming in and out – the organization saw the need to update, validate and cleanse its client database. That’s why the group turned to Melissa Data for its Data Quality Web Service.

DQWS validates and standardizes the organization’s client information in real-time and at the point of entry. Wayne Clavering, Project Open Hand’s director of technology, says the service catches data entry errors and validates its customers’ information – extremely vital when trying to pinpoint a client’s location.

In addition to using DQWS for verification purposes, the group also uses the service to determine latitude and longitude ranges for each address – basically the distance from one location to the next.

“We’ve been incredibly reliant on the service,” Clavering says. “It’s a key component in all the software we use here.”

Clavering says the most common errors he sees are multiple addresses of the same name. Some addresses may be the same, but located in different parts of the city.

The organization hand delivers about 4,000 meals a day in the greater Atlanta metro area and processes about 200 client addresses a month. “We are absolutely happy with the service (DQWS),” Clavering notes.

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