Melissa Data In the News


Melissa Data Announces Express Entry for Call Centers

June 22, 2006

“Telephonyworld”

Melissa Data today announced the release of Express Entry, a software program that allows call center and service center agents to improve the speed and accuracy of data entry. Powered by Melissa Data’s CASS Certified ™ address correction engine, Express Entry works by reducing the number of keystrokes needed to input a mailing address and then validating the completed record to U.S. Postal Service specifications.

Express Entry was designed to improve data quality and boost productivity in the call center or any other place where rapid address entry is required. Using a simple template, agents need only enter a ZIP Code™ and full or partial street address. Express Entry fills in the city name, state abbreviation, and verified ZIP + 4 Code™.

Express Entry can eliminate up to 39 keystrokes for each record. Once the address is standardized, the record can then be transferred to any application running in the background including a form letter, spreadsheet, database or CRM program. If an input address is not able to be verified, Express Entry provides options for selecting near matches.

Express Entry also identifies and corrects data errors at the point of entry, giving organizations more confidence in the information they collect and put into storage. Among the benefits of clean, accurate data are lower operational costs, improved mail deliveries and respect from customers or partners.

Express Entry is a Windows-based program that installs easily and works on top of nearly every type of CRM program or database. Templates for data transfer can be customized using the drop down menus and simple scripting features. No programming, coding or external hosting is required. The USPS national data set of approximately 42 million ZIP + 4s is delivered on one DVD. Updates to the database are sent bimonthly at no additional cost.

Express Entry is priced at $995 per year with no restrictions on volume of records checked. A server license is available to support multiple users within an organization. For more information or to request a free trial, please visit /eepress or call 1-800-800-6245.