100% Satisfaction Guarantee

1. Find the invoice number on the invoice that was included with your shipment. You must have this number to request a Return Merchandise Authorization (RMA) number. If you cannot find the invoice or invoice number, please call 1-800-MELISSA (635-4772) to request the number.

2. Call our Technical Support department at 1-800-MELISSA (635-4772) and request RMA number. The RMA number is good for 15 days from the date of the authorization. Any item returned after the 15-day authorization date will be refused. Likewise, any product returned without an RMA number clearly marked on the outside of the package will be refused.

3. Package together all of the materials that shipped with the product. Remember to include a copy of the current invoice with the items being returned. Returns that do not contain all the materials that were shipped will be refunded less for less than the full amount of purchase price.

4. Write the RMA number on the shipping label.

5. We recommend you use a traceable method (FedEx or UPS) for your return.
All items returned as outlined above will be processed as soon as possible. Refunds will be issued as a check for products purchased by check, cash or C.O.D. A credit will be issued for products purchased with a credit card. Shipping charges are nonrefundable.

Our 100% Satisfaction Guarantee is offered as a means of obtaining products without exposing you to unexpected risks. We are happy to offer this policy and hope that it gives you confidence in buying products from Melissa Data.

More Questions?
If you have any problems or questions about your return, please contact us at
1-800-MELISSA (635-4772).