Email in Customer Service 
by Robert Lalonde

E-mail enables companies to interact with their customers in ways never possible only a few years ago. Here are a couple of quick and easy uses that exceed customer expectations, boost loyalty, and give your organization a high tech image. 

Customer Support Tool 
Support Customers by ensuring that requests are dealt with quickly and effectively. Notify the customers of all product/service changes, orders and shipping details. It can also be used as a valuable reminder tool for customers to re-order, of it's time for a particular service, i.e. time for an oil change.

Customer Newsletter  
An e-mail newsletter is a great opportunity to send personalized messages, inform about special offers, and keep in contact with past customers who have not used your products or services recently. 

(Taken from DM News) 

[Close this window]